Frequently Asked Questions
Everything you need to know about managing your events with GuestLink.
What is GuestLink Hosts and how does it automate event management?
GuestLink Hosts is the private, invite-only path on GuestLink. It handles branded digital invitations, real-time RSVP tracking, professional QR code check-in, and automated guest messaging in one unified dashboard — perfect for weddings, galas, and corporate events.
Does GuestLink support both RSVP-required and direct ticketing flows?
Yes. GuestLink Hosts features two primary modes: "RSVP Required" for events needing headcounts, and "Direct Confirmed" for curated lists where guests receive passes instantly. For paid events, GuestLink Tickets handles ticket sales with the same QR check-in experience.
How does GuestLink manage plus-ones and family group RSVPs?
Our advanced "Parent-Child" guest logic allows planners to group families or plus-ones under a single primary contact. While grouped for convenience, every individual still receives a unique digital pass and QR code for precise attendance tracking and seamless check-in.
Which guest communications can be automated with GuestLink?
The platform automates the delivery of digital invitations, RSVP confirmations, 48-hour event reminders, and post-event "Thank You" messages. Hosts can fully customize branding and colors to ensure a professional, cohesive guest experience.
What is GuestLink SeatCharts?
GuestLink SeatCharts is the seating and digital pass path — upload your guest list, assign tables and seats, and let guests find their seats via a branded digital pass. It supports Banquet, Theatre, and Conference layouts with full design and branding options.
Does SeatCharts offer automated seating for large guest lists?
Yes. SeatCharts includes "Smart Suggest" auto-assignment features, enabling planners to seat high volumes of guests in seconds. The algorithm uses group logic to ensure families, friends, and cohorts are automatically placed at the same tables.
When are guest seat assignments revealed to attendees?
To allow planners maximum flexibility for last-minute changes, seat assignments are revealed on the guest’s digital pass only upon QR scan at the entrance. This eliminates confusion caused by outdated printed seating charts.
Can I use SeatCharts for complex venue layouts?
Absolutely. SeatCharts is designed for complex event spaces. You can seamlessly mix round banquet tables, long rectangular family tables, and theatre-style rows within a single event layout.
What is GuestLink Tickets for paid events?
GuestLink Tickets is the paid ticketing path on GuestLink. It enables organizers to sell multi-tier tickets (VIP, General, Early Bird, Free), collect payments via Stripe, and sync paid attendees straight into the guest list for seamless QR check-in.
How does GuestLink Tickets process payments?
GuestLink Tickets integrates with Stripe Connect. Ticket revenue goes directly to your connected Stripe account. GuestLink applies a transparent 5% + 30¢ service fee per transaction — no monthly fees or hidden charges.
Can I manage paid and complimentary guests in one place?
Yes. GuestLink Tickets works seamlessly alongside GuestLink Hosts and GuestLink SeatCharts, allowing you to manage paid ticket sales and your complimentary guest list in one unified dashboard.
Is GuestLink secure for corporate guest list data?
Yes. We utilize enterprise-grade encryption and secure database protocols. Guest information and event data remain strictly private and accessible only to authorized planners.
Can I use GuestLink for mobile QR code check-in on event day?
Absolutely. The GuestLink Dashboard and QR scanner are fully mobile-optimized. Ushers can scan passes using any smartphone or tablet camera — no additional app downloads are required for staff or guests.
Still have questions?
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